It is really a task to sum up what FOUR MUDDY PAWS means to us. I have a long list, so I am just going to do that, list some of the many things that they have done that I deem invaluable:
When we got Kriger, our Schnauzer, we knew very little about care and training. FMP took us under their wing and guided us through the process. They discussed care and diet options. They educated us on different schools of thought. In regard to nutrition they went as far as bringing in an expert for a Q&A session. They never push a product over another. They listen, guide and recommend according to our needs.
Vera trained our puppy and us to the point that we are able to enjoy our pet safely. At the beginning she asked us to describe our “perfect” pet and that is just what she delivered. Vera and the rest of the employees are a wealth of knowledge.
Several times I have inquired about products the store does not carry. For instance, some times we walk Kriger in the evening, after sun set. We needed a vest with reflector strips and Jeff did the research, placed the order and called me when it arrived.
FMP keeps track of promotions on products we like and lets me know so that I can take advantage of them. We get free product after purchasing a certain amount, free baths, etc. Everything automatic, I do not need to keep track of anything.
We found a lost, very large and energetic dog. We managed to find the owner but he was unable to come for his dog until after 5 p.m. FMP took the dog in, for seven hours until the owner could pick him up.
FMP keeps very current with new product. They know our needs and always share knowledge, tips and new services applicable to Kriger. I trust them implicitly. We just got the Thundershirt. We had never heard of the product but Jeff knew of the effect storms had on Kriger. We purchased it, knowing that if it did not work out we could return it. It did work amazingly.
FMP is not just convenient, they are efficient, caring and have become absolutely necessary for Kriger and us. We feel they go well beyond store/client. They are advocates. Thank you, we have placed our confidence in you and have never been disappointed.
JP, BC & Kriger